Services

• The Need for Improvement is established
• Top Management declares its commitment to continuous improvement for the customers
• Management provides overall directions the organization shall take (Vision, Mission, strategic Q Goals)
• Weak functional systems are reinforced

Associates (R&F) are involved in the Change process (small group activities Like Quality Circles, Kaizen Teams, etc.)

Our Consulting and Training Services Cover

• Awareness and Education
• System Development
• Installation or Guided Implementation Assessment

Courses We Offer

• Executive Briefing on TQM
• Management/Supervisory Briefings on TQM
• 5S of Good Housekeeping
• Business Process Reengineering (BPR)
• Benchmarking
• Cost of Quality Management (COQ)
• Quality Improvement Tools (QIT)
• Advance Management Tools
• Just-in-Tlme Manufacturing (JIT)
• Conducting Quality Audits
• Customer Satisfaction Measurements (CSM)
• Internal Satisfication Measurement (ISM)
• Strategic Quality Planning (SQP)
• Quality Function Deployment (QFD)
• Business Process Mapping
• Metrics and Measurements (M&M)
• Managing Supplier’s Performance (MSP)
• Improving Quality in Service Functions
• Comprehensive Quality Assurance (CQA)
• Basic Quality Control (BQC)
• Quality Task Forcing (QTF)
• Hoshin Kanri
• Quality Circles