The RACI Framework ( Responsible, Accountable, Consulted, Informed ) COURSE OBJECTIVES Participants should have a comprehensive understanding of the RACI framework, and the skills necessary to [...]

Designing, Documenting, and Implementing your own 7s System COURSE OBJECTIVES To provide participants a working knowledge of 7S practice and installation in organizations To enable the [...]

7S and Basic Workplace Housekeeping COURSE OBJECTIVES  Provide participants with awareness and understanding of 7S and basic workplace housekeeping. Guide participants to implement and sustain 7S [...]

Customer Service Management   COURSE OBJECTIVES Develop foundational skills in identifying the customers' unique needs, using active listening and other modes of communication. Know the basics of [...]

Customer Satisfaction Measurement COURSE OBJECTIVES To enable participants to understand and prepare CSM program which will be suitable for the organization. To apply ways of getting [...]

How to Manage Customer Complaints Effectively Are you experiencing recurring customer complaints? Are you encountering delays in responding to internal and external complaints? Are you having [...]

Effective Competency Writing and Training COURSE OBJECTIVES By the end of this course, the participants will be able to define competencies, determine gaps, and address them [...]

Developing Effective Organizational Competency COURSE OBJECTIVES This seminar workshop course is intended to introduce participants to effective competence management and people development. The course covers: Determining [...]

Managing Cost of Quality (COQ) Seminar-Workshop COURSE OBJECTIVES  At the end of this seminar-workshop, the participants will be able to: know what are the quality costs, [...]

Quality Function Deployment Course objectives  At the end of this seminar – workshop, participants will be familiar with and understand QFD Principles, tools and approaches. Understand [...]