This course is designed to encourage the use of a SIPOC Diagram and its analysis as an initial action in planning for effective process performance. It shows the need for establishing the essential elements of SIPOC and setting the specifications for inputs and outputs, factors that will be used to later determine the effectiveness of the processes, especially during audits and management reviews.

 WEBINAR OBJECTIVES:

• To provide a good understanding of the SIPOC diagram and its essential elements.
• To present the need for defining the importance of SIPOC analysis in ensuring process performance.
• To enable the actual preparation and analysis of SIPOC using the suggested form.

 WEBINAR OUTLINE:

• SIPOC and the SIPOC Diagram
• Inputs and Resources (a comparison) including examples
• Setting specifications for INPUTS and OUTPUTS
• What to show under PROCESS of the SIPOC Diagram
• How Customer requirements are reflected in the SIPOC diagram
• Evaluating the effectiveness of the process using this diagram (for internal audits and management reviews)

DATE, TIME & REGISTRATION:
 

PROCESS ORIENTATION OUTLINE

WEBINAR DESCRIPTION/INTRODUCTION
Many users of the QMS and other ISO-MSS appear to misunderstand the word PROCESS. When
advised to do process audits, auditors proceed to limit themselves to checking of procedures
implementation. Checking of procedures’ implementation is not wrong in itself. but
misunderstanding procedures as a process is wrong.

This webinar provides a basic understanding of processes, the components of a process, the
factors that can affect the performance of a process in order to meet its objectives, improve on
it over time and help realize continuous improvement in the organization.

WEBINAR OBJECTIVES
- To provide a deeper understanding of Processes and how they can be used to realize
continuous improvement in an organization
- To enable the determination of factors that affect the performance of processes in
attendee’s organization


WEBINAR OUTLINE

• The basics of processes
  • Official definition 
  • What makes up a process (components) 
  • Factors affecting process performance 
• Process objectives and how to measure them
• How Process Improvement affects continuous improvement in the organization
• Overview of the Process: the SIPOC Diagram
• Process Establishment: How do we know it is complete? Use of the PAD
• Process Method: How do we know it is the right one?
• Process Auditing: Use of the simple and easy PAD tool that lets us know what to look for during an audit 
• Process Improvement 
  • Approaches to improvement
  • Risk consideration 
  • Treatment of improvement actions
• Measures of Process Performance 
  • Effectiveness
  • Efficiency
  • Flexibility
  • Agility
• Regular Evaluation of Process Performance

DATE, TIME & REGISTRATION:
 

Course Overview

Setting key objectives to the organization ensures that the organization communicates clearly its directions and goals that it wants to achieve. The  organization, therefore, can provide tangible programs and action plans to support and attain  those objectives. Clear measures allows the organization to assess the effectiveness of the plans to attain the objectives.

Course Outcomes

The participants at the end of the course should be able to understand the linkages between the organizational long term directions with the functional and operational objectives. 

They can initiate and establish measurable key performance objectives for functional units that are both efficient and effective, thereby ensuring organizational objectives are met. 

Monitoring, review and improvement of these performances through key performance indicators are also important to ensure sustained attainment of these objectives

Key Topics

• Importance of understanding the organization’s vision, mission and strategic directions to objectives setting 
• Setting key goals and objectives from the strategic directions using various approaches 
• Setting unified functional and operational goals and measures in the organization 
• Monitoring, review, updating and improvement of performances in the organization

Course Approach

The webinar will be a two-hour lecture and interactive discussion. 

Longer consulting webinars may be requested for those who needs more planning, review and implementation given the new realities we are facing.

It was only in the 2015 and later versions of management systems that the context was considered, especially how they affected the organization in the form of risks and opportunities.

Risks and opportunities helped direct the strategies and action plans of the organization to achieve their intended outcomes.

Without consideration of these risks and opportunities, strategies would have been misaligned with business goals especially continuous customer satisfaction with quality products and services.

Webinar Objectives:
To provide an understanding of the importance of integrating risk management in the management system.
To provide samples of risk action plans that enhances the effectiveness of the management system.
Webinar Outline:
Risk and Risk Management Process – A Review
Management Systems and their Intended Outcomes
Integrating Risk Management Process to the Management System
How Risk Management and the Management System work together to address the challenges of the Organization while keeping the intended outcomes
Sample Cases that Addressed Risks that in effect Improves the Effectiveness of the Management System
Time