Customer Satisfaction Measurement COURSE OBJECTIVES To enable participants to understand and prepare CSM program which will be suitable for the organization. To apply ways of getting [...]

How to Manage Customer Complaints Effectively Are you experiencing recurring customer complaints? Are you encountering delays in responding to internal and external complaints? Are you having [...]

Effective Competency Writing and Training COURSE OBJECTIVES By the end of this course, the participants will be able to define competencies, determine gaps, and address them [...]

Developing Effective Organizational Competency COURSE OBJECTIVES This seminar workshop course is intended to introduce participants to effective competence management and people development. The course covers: Determining [...]

Managing Cost of Quality (COQ) Seminar-Workshop COURSE OBJECTIVES  At the end of this seminar-workshop, the participants will be able to: know what are the quality costs, [...]

Quality Function Deployment Course objectives  At the end of this seminar – workshop, participants will be familiar with and understand QFD Principles, tools and approaches. Understand [...]

Conducting Effective Quality Inspection COURSE OBJECTIVES · To enhance knowledge and understanding of participants related to inspection process. · To provide guides and tips in conducting [...]

How to Apply the Seven Advanced QC Tools COURSE OBJECTIVES  At the end of this seminar-workshop, PARTICIPANTS WILL: Be familiar with the 7 Advanced Quality Control [...]

How to Apply the Seven Basic QC Tools COURSE OBJECTIVES  At the end of this seminar-workshop, PARTICIPANTS WILL: Be familiar with the 7 Basic Quality Control [...]

Combined Quality Assurance (QA) and Quality Control (QC) COURSE OBJECTIVES · To provide quality professionals and members of management a better understanding of the quality assurance, [...]