Customer Satisfaction Measurement
COURSE OBJECTIVES
- To enable participants to understand and prepare CSM program which will be suitable for the organization.
- To apply ways of getting customer feedback and maximize the use of customer feedback/satisfaction measurement results to implement improvement actions and opportunities for innovation
COURSE CONTENT
- Introduction
- Terms and Definition,
- Importance of Customer Satisfaction
- Why is there a need to improve satisfaction of customers
- Revisiting Needs and Expectations of Customers
- Opportunities for Improvement
- Customer satisfaction measurement framework
- Identify customer expectations
- Gather CS Data
- Analyze CS Data
- Communicate CS information
- Customer Satisfaction Measurement
- Monitoring and measurement
- Revisiting the Organizations Current ECSM and ICSM Process Form Used, and Data Analysis
TARGET PARTICIPANTS
Management Representatives, Managers, Sales Officers, Customer Service Managers, Technical Sales Managers, Customer Service Officers, Customer Care Officer, Supervisors, Team Leaders, Process Owners, Quality Assurance Managers
DATE, TIME & REGISTRATION:
September 18, 2025 | 9:00 AM – 4:00 PM
Online webinar: Php 5,000 +12% VAT
Training e-certificate and handouts will be provided.
Payment for this webinar can be made through Paypal, Credit card, or Bank Transfer. Our accounting will send you a statement of account upon receipt of your registration form.
Upon receipt of payment, the webinar link will be sent to the email address you indicated in the registration form.
REGISTER NOW!
|
