QUALITY CULTURE: Ensuring Quality Excellence Through People, Leadership, and Ethical Behavior

COURSE DESCRIPTION

This one – day course enables the participants to understand the concept of quality culture and its critical role in achieving organizational strategic direction, quality objectives, stakeholder confidence, and sustainable performance. In alignment with the emerging ISO 9001:2026 requirements, the course highlights the responsibility of leadership in promoting a culture that supports quality excellence, ethical behavior, accountability, and continual improvement.

COURSE OBJECTIVES

After completing the course, the target participants will gain practical knowledge on:

  • Assessing quality culture maturity
  • Identifying cultural strengths and gaps
  • Establishing quality culture objectives and programs
  • Integrating quality values and ethical behavior into every operation and decision-making
  • How leaders can influence behaviors, engage people, and foster an environment where quality becomes an organizational way of life

COURSE OUTLINE

  • What is Quality Culture
    • Definition of Quality Culture
    • Importance of Quality Culture
    • Components of Quality Culture
      • Leadership Commitment and People Engagement
      • Alignment to the Organizations’ Vision, Mission and Values
      • Risk-based Thinking
      • Integration of the 7 QMS Principles
  • Importance to Sustainability
  • Establishing Organizational Quality Culture (PDCA Approach)
    • Enunciate the Organizations’ Quality Culture
      • Align to the Organizations’ Identified VMV
      • Assess Current Organization’s Quality Culture Maturity
      • Assessing Organizations’ Quality Maturity
      • Identify Gaps and Plan Programs
      • Set Targets and Set KPIs

Workshop: Assessing the Organization’s Quality Culture Maturity (Checklist preparation, analysis, and evaluation)

  • Implement the Quality Culture Programs
    • Communicate Clearly and Lead by Example
    • Provide Training and Development
    • Pilot Implementation
    • Provide Support Systems
    • Engage and encourage participation and feedback
    • Gather feedback and document findings

Workshop: Developing Targets, KPIs, and Action Plans for Quality Culture Programs

  • Evaluating Effectiveness of the Quality Culture Programs
    • Monitor, measure performance indicators and KPIs
    • Review Targets and Analyze Gaps if addressed
    • Evaluate consistent and integration of practices
  • Continual Improvement
    • Address Gaps and Improve on Targets
    • Standardize Successful Practices
    • Celebrate Successes
  • Ensure sustained, effective, and evolving Quality Culture Program
  • Question and Answer/Assessment

INTENDED PARTICIPANTS

The course is intended for Top Management, Department Heads, Process Owners, Quality Managers, Human Resource Managers, and personnel responsible for driving organizational performance, governance, and culture.

SCHEDULE & FEES

August 6 , 2026 | 9:00 AM – 4:00 PM via Zoom

Online webinar: Php 5,000 +12% VAT

Training e-certificate and a PDF copy of the handout will be provided.

Payment for this webinar can be made through Bank Deposit/ Bank Transfer/Gcash. Our accounting will send you a statement of account upon receipt of your registration form.

Upon receipt of payment, the webinar link will be sent to the email address you indicated in the registration form.

For companies with 3 or more participants, please use the group registration form. Send the accomplished registration form to bd@rosehall.com.ph

Upon receipt of your registration, our accounting will send you a statement of account for payment processing. Payments shall be settled before the seminar date.

ACCESS TO WEBINAR LINK WILL BE GIVEN ONLY AFTER PAYMENT IS SETTLED.

CONTACT US

 

“Learn and Give Back!
When you join ROSEHALL training, you’re not just investing in your skills — you’re helping others, too. A portion of our profits goes to the Rosario Halili Quintos Foundation Inc., funding programs for abandoned elderly and Indigenous Peoples.”